Sora feels like he wants to take issue with the word "malfunction" at this point - if the soldier is getting back something that actually belonged to him, wouldn't that be a... function? Or whatever the opposite of a malfunction is.

Well, at the very least, that doesn't seem like a situation where he would have shot Crowley, either. "Huh. So it was just the name?" He looks out on the long road to downtown, as far as the little globe of light from their lanterns can reach. "Can you get a feel for like... anything more important than other things? When it started happening to - to Skyler, there were parts that came back that were like, actual memories? But sometimes he'd get stuff like - oh, there was a puppet, that was important, or there was one time I got hit by a spell, and the person who cast it was important to me."