"Because you weren't thinking." She'd been there for that too and it wasn't a measured decision. Crowley barked his damn order and he reacted. Reaction and action were two different things though. Maybe, just maybe if she could get him to recognize that? "You say you were programmed to follow orders. That's what you were doing but - you could choose to do things differently. You could learn how."

She can't believe that it's impossible because that opens doors she's not willing to consider when what's behind them is too dark, even for her to examine.

"You're already making choices, you've admitted that much already. You chose Crowley to be your handler, didn't you?"